Booking Terms and Conditions:
​

• Specific room packages or room rates are excluded from our flexible reservation and cancellation policy. For guests with an existing reservations or new reservations, please visit our booking portal to view the room rates, cancellation policies as well as the terms and conditions.  
• Any Special Event cancellations will be evaluated on a case by case basis. For Group Bookings we will also work closely with you on a case by case basis to manage any changes or cancellations. Please contact our Meetings and Events team to discuss further.
• If your booking was made via an online travel agent or other third-party travel professional, you should contact the booking provider to make amendments or for more information on their policies.
• Under the maximum permissible group size of the Control Order, guests booked for leisure purposes must not have more than five (5) individuals in the same room in a single stay, subject to the hotel guestrooms' maximum capacity. The Singapore government takes a serious view on any non-compliance and under the COVID-19 (Temporary Measures) Act, first-time offenders may be fined up to S$10,000, imprisoned up to six (6) months, or both. Repeat offenders may be fined up to S$20,000, imprisoned up to twelve (12) months, or both. In addition, visitors must present themselves at the front desk for registration before being allowed entry to the guest room.

We continue to monitor the evolving situation and will be keeping this policy under review.