Booking Terms and Conditions:
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• Specific room packages or room rates are excluded from our flexible reservation and cancellation policy. For guests with an existing reservations or new reservations, please visit our booking portal to view the room rates, cancellation policies as well as the terms and conditions.  
• Any Special Event cancellations will be evaluated on a case by case basis. For Group Bookings we will also work closely with you on a case by case basis to manage any changes or cancellations. Please contact our Meetings and Events team to discuss further.
• If your booking was made via an online travel agent or other third-party travel professional, you should contact the booking provider to make amendments or for more information on their policies.
• The permissible group size in the room shall not exceed the maximum occupant capacity of the respective room type based on our hotel’s policy.

​Vaccination-Differentiated Safe Management Measures (VDS)

With effect 26 April, 2022, if you are NOT fully vaccinated, you are NOT PERMITTED to:

• dine in at White Rose Café
• attend events with more than 500 participants

In addition, upon arrival or during your stay with us should you and, or the room occupant(s) receive any one of the following test positive on a COVID-19 Antigen Rapid Test (ART) or Polymerase Chain Reaction (PCR) test, please notify the hotel immediately.

The hotel reserves the right to refuse or cancel the booking for reasons including but not limited to the ones listed above.

We continue to monitor the evolving situation and will be keeping this policy under review.