Booking Terms and Conditions:
We continue to monitor the evolving situation and will be keeping this policy under review.
- For guests with existing reservations or new reservations, including reservations with pre-paid rates that are typically more restrictive, we will allow changes or cancellation without penalty up to 72 hours prior to arrival. Changes of dates, however, will be subject to availability and any rate differences.
- Any Special Event cancellations will be evaluated on a case by case basis. For Group Bookings we will also work closely with you on a case by case basis to manage any changes or cancellations. Please contact our Meetings and Events team to discuss further.
- If your booking was made via an online travel agent or other third-party travel professional, you should contact the booking provider to make amendments or for more information on their policies.
- Under the maximum permissible group size of the Control Order, guests booked for leisure purpose must not have more than 5 individuals in the same room, unless the individuals are from the same household. The Singapore government takes a serious view on any non-compliance and under the COVID-19 (Temporary Measures) Act, first-time offenders may be fined up to S$10,000, imprisoned up to six (6) months, or both. Repeat offenders may be fined up to S$20,000, imprisoned up to twelve (12) months, or both. All visitors are required to present themselves at the front desk for registration before being allowed entry to the guest room.
We continue to monitor the evolving situation and will be keeping this policy under review.