Booking Terms and Conditions:
In addition, guests are required to inform the hotel prior to arrival if any of the room occupant(s) has received any of the following:
Guests are required to inform the hotel immediately should any registered occupant(s) in the room receives a Health Risk Warning/Health Risk Alert or is issued with mandatory isolation or quarantine order, at any point during the stay.
The hotel reserves the right to refuse or cancel the booking for reasons including but not limited to the ones listed above.
We continue to monitor the evolving situation and will be keeping this policy under review.
- Specific room packages or room rates are excluded from our flexible reservation and cancellation policy. For guests with an existing reservations or new reservations, please visit our booking portal to view the room rates, cancellation policies as well as the terms and conditions.
- Any Special Event cancellations will be evaluated on a case by case basis. For Group Bookings we will also work closely with you on a case by case basis to manage any changes or cancellations. Please contact our Meetings and Events team to discuss further.
- If your booking was made via an online travel agent or other third-party travel professional, you should contact the booking provider to make amendments or for more information on their policies.
- The permissible group size in the room shall not exceed the maximum occupant capacity of the respective room type. Guests are advised that the Singapore government takes a serious view on any non-compliance and under the COVID-19 (Temporary Measures) Act, first-time offenders may be fined up to S$10,000, imprisoned up to six (6) months, or both. Repeat offenders may be fined up to S$20,000, imprisoned up to twelve (12) months, or both. All visitors are required to present themselves at the front desk for registration before being allowed entry to the guest room.
- As part of our COVID-19 Safe Management Measures, we are taking steps to help protect the safety of our guests and employees. Please be informed that our Fitness Centre is currently unavailable until further notice.
In addition, guests are required to inform the hotel prior to arrival if any of the room occupant(s) has received any of the following:
- Health Risk Warning/ Health Risk Alert;
- Has been tested positive on a COVID-19 antigen rapid test (ART) in the last 72 hours;
- Has been served a mandatory isolation period such as Stay-Home-Notice (SHN);
- Arriving via Air Travel Pass (ATP), Reciprocal Green Lane (RGL) and Vaccinated Travel Lane (VTL).
Guests are required to inform the hotel immediately should any registered occupant(s) in the room receives a Health Risk Warning/Health Risk Alert or is issued with mandatory isolation or quarantine order, at any point during the stay.
The hotel reserves the right to refuse or cancel the booking for reasons including but not limited to the ones listed above.
We continue to monitor the evolving situation and will be keeping this policy under review.