HOTEL PROPERTY AND ROOM CAPACITY
Guests shall be liable for any damage, except normal wear and tear to the Hotel property and facilities. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
Any guest found to be smoking outside of the designated smoking area or designated smoking floors within the Hotel premises will be subjected to a cleaning fee.
For Superior and Deluxe Rooms, an extra bed for a third occupant is allowed and is chargeable at SGD50.00++ per night without breakfast unless stated in the specific rate plan. The charge will automatically be included upon selection of more than 2 adults during reservation. Extra bed is strictly not allowed in the Deluxe Family and Premier Rooms.
The Hotel allows a child up to 6 years of age to stay for free using the existing bedding. The total number of occupants in a room, including the child, shall not exceed the maximum number of occupants permitted for the respective room types:
Superior Room : up to 3 persons
Deluxe Room : up to 3 persons
Premier Room : up to 4 persons
If in doubt of the occupancy limit, please clarify with our staff. The Hotel reserves the right to refuse entry or evict any additional guests exceeding the maximum occupancy allowed for that room type.
Guest must be a minimum of 18 years of age, with a valid photo ID, to check-in.
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.
To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion and excessive noise. Any person found to be on our premises creating excessive noise, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.
The Hotel maintains a strict no-pets policy on its premises except for service dogs.
The following items are not permitted in the Hotel premises:
The Hotel reserves the right to refuse entry or evict any guest found to be in possession of prohibited items. Guest shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such articles or as a result of failure to observe instructions of use.
BOOKING TERMS & CONDITIONS
CURRENCY AND TAX
Rates are in Singapore dollars and are subject to 10% service charge and thereafter 7% Goods & Services Tax (GST), unless otherwise stated.
CHECK-IN / CHECK-OUT
Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 2 p.m. and check-out time is 12 p.m. For early arrival before 2 p.m., it is recommended to pre-book the room one day in advance with a full day charge. The Hotel may accommodate late check-out after 12 p.m., subject to room availability for an additional fee. On failure of the guest to vacate the room upon established check-out time, the Hotel reserves the right to remove the guest’s belongings from the room.
All requests entered into the ‘Requests’ box on the hotel website booking engine are subject to availability and the Hotel bears no responsibility should it be unable to meet certain requests.
For online bookings made through the Hotel website, unless stated in individual rate plan terms and conditions, a deposit equivalent to the first night room charge shall be deducted from the credit card upon completion of booking. No refund shall be made if your reservation is cancelled or modified within 48 hours prior to check-in date. No refund shall be made if stay dates overlap 24 December to 1 January, during the F1 period for that year and other selected dates stipulated in the individual rate plan.
If there is no prepaid deposit, the Hotel requires a deposit for incidental charges and room charges upon check-in. The deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre-authorisation by the Hotel is required.
CREDIT CARD PRE-AUTHORISATION
If you are using your credit card to guarantee your room reservation, York Hotel may hold an amount on your credit card prior to arrival to make sure your card is valid. For non-refundable bookings, prepayment will be charged to your card prior to your arrival.
THIRD-PARTY BOOKING SOURCES
In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for clarification before approaching hotel staff.
This is a non-exhaustive list of general policies upheld by York Hotel Singapore. Should you require any clarification on terms not stated here, please contact us directly.
The Hotel reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems fit.
Last Updated: 16 January 2018